October 8, 2015
Hosted by Francie Koehler, CPI, CCDI
Former FBI Agent Charles Williams is an interviewing and interrogation expert. He developed the C.A.R.E. Interviewing system, a process to gain cooperation, control, and to detect deception. C.A.R.E is an acronym for Control, Assessment, Reciprocal Relationship, and Exit. Hear Charles Williams discuss the investigative skills, steps and secrets he believes are essential to take an investigation to a successful conclusion.